CTAP News

THE FRESNO CTAP OFFICE HAS MOVED!

WE HAVE REOPENED AT OUR NEW LOCATION

9-6 M-F

7525 N. CEDAR AVE., SUITE 115

(At the corner of Cedar and Alluvial)

Please call the CTAP Call Center with Questions:

English: 1-800-806-1191

Español: 1-800-949-5650

Hmoob: 1-866-880-3394

TTY: 1-800-806-4474

Mandarin: 1-866-324-8747

Cantonese: 1-866-324-8754

FAX: 1-800-889-3974

Click here for more information. For a spanish version, Click here

Second CapTel Telephone Applications Available

The CPUC has finalized its policy regarding a second CapTel telephone. Click here [hot link] to download the CapTel Telephone Small Business Application form or click here. to download the Request for Approval to Purchase a CapTel Telephone form.

If you are interested in receiving a second CapTel telephone for use at work and you work for a company that employs no more than 14 total employees, please complete and submit the CapTel Telephone Small Business Application form.

If you are interested in obtaining a second CapTel telephone for your personal use, not at work, or if you are interested in receiving a second CapTel telephone for use at work and you work for a company that employs more than 14 employees, you will not be able to receive a second CapTel telephone from the program. However, you can request approval from the program to purchase a CapTel telephone independently, directly from the distributor. If you wish to request approval to purchase a CapTel telephone, please complete and submit the Request for Approval to Purchase a CapTel Telephone form.

Once we receive your correctly completed and signed Request for Approval to Purchase a CapTel Telephone form, we will notify Weitbrecht, the distributor, that you have been approved to purchase a CapTel telephone. It will take two (2) to three (3) business days from the date that your signed request form is received to process your request. Please wait two (2) weeks after you mail your form before calling Weitbrecht to place your order. Pricing information and the telephone number to call to purchase a CapTel telephone are provided on the Request for Approval to Purchase a CapTel Telephone form.

If you have any questions regarding this announcement or either of the two forms, please contact the DDTP Consumer Affairs Supervisor by calling 1- 800 - 867- 4323 (TTY) or 1- 877-546-7414 (Voice or CapTel).

Mail Completed Form(s) To: DDTP/CTAP; 505 14th Street, Suite 400; Oakland, CA 94612; Attn: Consumer Affairs Supervisor

Fax Completed Form(s) To: DDTP/CTAP; 1-510-302-1131; Attn: Consumer Affairs Supervisor

To All CapTel Trial Participants:

You are all aware that the Captioned telephone (CapTel) and service you are currently using is being provided as part of a trial of this service. We had previously informed all trial participants that the trial was scheduled to conclude at the end of this month.

The California Public Utilities Commission (CPUC) has just informed the DDTP that the Captioned telephone (CapTel) trial program will be modified and extended beyond the original/current trial program completion date of April 30th. You should receive an information package and various forms regarding the expanded field trial by mail very soon.

Effective May 1st, the CapTel 800 number used to reach California CapTel users will be changing. After this date, please inform your callers to dial (866)399-9050 for English calls or (866)399-9090 for Spanish calls.

Please rest assured that your CapTel service will not be interrupted at all during this transition. If you have any questions or concerns, please contact our CRS Administrative Assistant, Caylin Yula, at (510) 302-1100 ext.145 (voice) or (510) 302-1111 (TTY) or email at caylin@ddtp.org.

Thank you for your participation in the DDTP's Captioned telephone trial.

Sincerely,

David Weiss

California Relay Service (CRS) Department Manager

DDTP designed a campaign that would allow for advertising in bus shelters, radio broadcasts and newspapers using English, Spanish and Chinese languages. The eligibility certification form is included in the newspaper ads to allow the consumer to respond more readily. Mandarin and Cantonese-speaking call center representatives are making communication easier and allow the DDTP to increase its presence in these underserved communities. During each campaign the program hopes to broaden its focus, to include still more communities and consumers who are unfamiliar with the DDTP and its program offerings.

A new device, known as the Basic Fluency System (with a telephone interface), has been added to the CTAP equipment program and it will allow speech disabled consumers to control stuttering when using the telephone. This device will benefit almost anyone with a speech disability (related to stuttering) that has difficulty being understood when using the telephone because it can enhance speech fluency.